Refund Policy

At Rivera Enterprise Solutions LLC (“the Company,” “we,” “us,” or “our”) we want every client to be fully satisfied with our professional services and digital products. This Refund Policy describes the conditions under which we process returns and refunds.

1. Scope

This policy applies to all consulting services and digital products purchased through the website or under a Statement of Work (SOW) signed with Rivera Enterprise Solutions LLC.

2. Digital Products

Because of the nature of digital products (templates, financial models, SOPs, and similar materials), once the content has been downloaded or access has been effectively granted, refunds are generally not provided.

However, we offer a seven (7) calendar day satisfaction window from the date of purchase during which the client may request a full refund, provided that the following conditions are met:

• The product has a verifiable technical defect (corrupted file, inability to download, etc.).
• The content differs substantially from the description published at the time of purchase.
• The request is submitted within the seven (7) calendar day window stated above.

3. Consulting Services

Professional consulting services are billed against the deliverables, milestones, or billing periods defined in the Statement of Work (SOW) signed with the client. The following rules apply:

• Before project kickoff: if the client cancels the engagement before the Company has begun work or allocated resources, 100% of the amount paid will be refunded.
• During execution: if the client cancels after the project has begun, the Company will bill for the hours, deliverables, and expenses actually incurred through the cancellation date, and any remaining balance will be refunded.
• Accepted deliverables: no refunds will be granted for deliverables that have been formally accepted by the client.
• Monthly retainers:retainer-based services are billed on a recurring basis and must be cancelled with at least thirty (30) days’ notice prior to the end of the current billing cycle.

4. How to Request a Refund

To request a refund, please email us at contacto@riveraautomations.com and include the following information:

• Full name and/or business name of the purchaser.
• Email address used at the time of purchase.
• Order number or transaction reference.
• Product or service for which the refund is being requested.
• Detailed reason for the request.

5. Processing Time

Once your request has been received and approved, refunds will be processed within five to ten (5–10) business days using the same payment method used for the original purchase. The time it takes for the funds to appear in your bank or card account will depend on your financial institution.

6. Chargebacks and Disputes

Before initiating a chargeback with your bank or card issuer, we ask that you contact us directly so that we can attempt to resolve any concerns. The Company reserves the right to dispute unjustified chargebacks and to provide all documentation evidencing delivery of the service or product.

7. Exceptions

Refunds will not be granted in the following cases:

• Digital products downloaded after the seven (7) day window has expired.
• Consulting services whose deliverables have been accepted by the client.
• Requests based on a change of mind without a technical or contractual justification.
• Breaches attributable to the client (for example, missing information, delays in approvals, or late cancellation).

8. Changes to This Policy

Rivera Enterprise Solutions LLC reserves the right to modify this Refund Policy at any time. Any changes will apply only to purchases made after the posting of the new version.

9. Contact

For any questions about this policy, you may contact us at contacto@riveraautomations.com or by mail at Rivera Enterprise Solutions LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.